We are a small independent business, we exist for one year and each and every reservation is very important to us. Besides putting lots of love, time and energy in hosting our journeys we also have to make non-recoverable payments months in advance to make them happen, so please read our terms and conditions carefully before you book. By booking your spot, you indicate that you have read and agreed to the terms and conditions.

CHANGE & CANCELLATION POLICY

More than 12 weeks period: You can change your participation to another retreat within the same calendar year up to 12 weeks before the trip starts. Note that this only applies if another retreat is actually available. If not, we can try to find a new participant to take your spot. If we find someone before the period of 12 weeks, we will give a full refund. You are also allowed to independently sell your spot to a friend who likes to join one of our journeys, for the original price or less. We must give our approval first, so you have to notify us in advance and introduce the new participant to us.

From 12-0 weeks period: Finally, under no circumstance will there be any refunds given for cancellation requests made within 12 weeks of the retreat date.

TRAVEL AND HEALTH INSURANCE

Of course nobody books a retreat with the intention of cancelling it, but unexpected events do occur, so we only allow guests with travel insurance that cover cancellations, including COVID and any other illness related cancellations. Furthermore, you participate the classes, hikes and workshops at your own risk and you must employ your own judgment as to which movements, positions, exercises and excursions are appropriate for your level of training, overall physical fitness and experience as well as mental stability. If you do not live in the country the retreat takes place, you are required to have international health insurance that also covers medical care and transport home if needed.

SORRY BUT NO EXCEPTIONS

The booking is non-refundable. Due to non-recoverable payments that we must make in advance to secure the retreat, exceptions to our policies cannot be made for any reason, including positively tested to COVID-19 or other health conditions, family or work emergencies, bad weather, or change of mind. If you cannot reach the retreat due to unforeseen circumstances such as strikes, weather circumstances, and missed, delayed or canceled flights, the retreat fees remain non-refundable. If you arrive late or need to leave your retreat early, you will not receive any refund on the remaining time of your scheduled stay.

PHONE USE, CONTENT, SOCIAL MEDIA

This retreat is meant to invest in your personal life and not for your work/blog/website and any kind of promotion of products, brands or services. Professional digital camera's and video camera's are not allowed during your stay. Any content creation with a commercial background is not allowed. Phones during practices/yoga/meditation are not allowed. Please respect the privacy of other guests and do not photograph any other guests unless they have given consent. 

IN CASE WE MUST CANCEL

If we can not host a retreat and we must cancel, we will notify you as soon as possible and you will receive a 100% refund. However ONE is not accountable for your expenses incurred in preparation for the retreat, such as airline tickets, loss of work, visas fees and/or other costs associated with preparation for your trip.

OUR RIGHTS

ONE reserves the right to remove a participant from the retreat if their behaviour is disruptive, no refunds given.
ONE reserves the right to keep a guest liable if he/she/x brings damage to the house, nature or belongings.
ONE reserves the right to change the program, teachers or team members at all times. 

E-mail us for more clarity or information. Thank you for understanding and respecting our terms and conditions for 2023.